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Privacy Policy

1. Introduction

Pink Kite LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy details the basis on which any personal data we collect from you, or that you provide to us, will be processed by our organization. We adhere strictly to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 of the United Kingdom.

2. Data Collection Methods

We collect and process various categories of data to provide our specialized travel management services. This data may include, but is not limited to: your name, residential address, email address, telephone numbers, passport details, medical conditions relevant to travel safety, and payment information.

Data is collected when you complete inquiry forms on our website, communicate with our staff via email or telephone, or formalize a booking contract with our Norwich office.

3. Utilization of Personal Data

The information collected is utilized exclusively for the operational requirements associated with your travel itinerary. This includes:

  • Securing reservations with airlines, accommodations, and local transport operators in Australia and New Zealand.
  • Facilitating visa applications (e.g., ETA or NZeTA) where authorized by the client.
  • Ensuring the health and safety of participants by informing local operators of specific dietary requirements or medical conditions.
  • Internal accounting, invoicing, and auditing procedures.

4. Data Sharing and Third Parties

To fulfill our contractual obligations, it is necessary to transmit certain personal data to our operational partners located outside the European Economic Area (EEA), specifically in Australia and New Zealand. We ensure that these transfers are subject to appropriate safeguards and that our partners demonstrate a commitment to data protection standards equivalent to those mandated by the GDPR.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting requirements. By law, we are required to retain basic information about our clients for taxation and regulatory purposes for a period of six years after they cease being clients.

6. Your Rights

Under the GDPR, you possess rights regarding your personal data, including the right to request access, correction, erasure, or restriction of processing. If you wish to exercise any of these rights, please submit a formal request to our corporate office located at 8 Thorpe Road, Norwich, NR1 1RY, United Kingdom, attention: Data Protection Officer.